Terms & Conditions

1. Introduction

Welcome to the services provided by InstantTutor Ltd. and its affiliates and partners (“InstantTutor,” “we,” “us,” or “our”). InstantTutor Ltd. owns and operates the InstantTutor application, an AI-powered learning tool that supports students academically while giving parents and teachers visibility into progress (the “Application”). We also manage the related website at InstantTutor.app and its subdomains (the “Site”). Together, the Application, the Site, and all related content and features are referred to as the “Service.”

These Terms of Use (the “Terms”) form a legally binding agreement between you and InstantTutor. They apply to your use of the Service, regardless of whether you access it on a computer, mobile device, or another platform. By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agreed to these Terms and any referenced documents, including our Privacy Policy InstantTutor.app/privacy-policy. If you do not agree to or accept the Terms, you are not authorized to use the Service and must uninstall and remove all copies of the Application from your devices.

In these Terms, “you” and “user” refer to any individual or entity that accesses the Service. By using the Service, you confirm that you have the authority, capacity, and right to accept these Terms and that you have read and fully understood them.

In addition to these Terms, you agree to follow any supplementary guidelines, policies, or rules relating to specific services (for example, software development kits (“SDKs”) that may be made available), as well as any other policies or procedures published on the Service from time to time. All such policies are incorporated into these Terms by reference.

Please also note: InstantTutor is designed as an educational tool to support learning. It should not be used for dishonest purposes such as cheating on homework or exams. Misuse will ultimately harm you by limiting your ability to properly learn the subject matter. Use InstantTutor responsibly to enhance your education.

Changes to These Terms of Use

We may update or revise these Terms from time to time. When updates are made, the revised Terms will be posted within the Service. You can check the date in the “Last Updated” notice at the top of this page to see when changes have occurred. We encourage you to review the Terms regularly so that you remain informed of any updates.

By continuing to access or use the Service after updated Terms are posted, you are agreeing to be bound by those changes. If you have questions about these Terms or about our Privacy Policy, please refer to the contact details provided at the bottom of this document.

Eligibility and User Accounts

The Service is provided for your personal use only. By using it, you confirm and warrant that your use will comply with all applicable laws and regulations. Access to the Service is not permitted in any location where doing so would violate local laws or regulations, and you agree not to use or attempt to use the Service in such jurisdictions.

You must not submit false, misleading, or inaccurate information when using the Service. If any details you have provided change and become incorrect or misleading, you agree to update us promptly.

You are solely responsible for how you use the Service, including any costs or charges you may incur for accessing it. This includes fees charged by your internet provider, mobile carrier, or other communication services. Please check with your provider to understand what charges may apply.

Third-Party Content

The Service may include links to external websites or content operated by third parties. These are provided solely for convenience or informational purposes. We do not control, review, or take responsibility for the materials or content made available on such third-party sites. The presence of a link within our Service does not mean that we endorse, advertise, or promote those sites or their content. By choosing to access third-party websites or content, you acknowledge that they are outside our control and responsibility.

We make no warranties or endorsements and accept no liability or responsibility to you or any other party for any third-party products. The third parties themselves are solely responsible for the goods and services they provide, as well as for any claims, losses, damages, or costs that may result from your use of them, whether directly or indirectly.

Intellectual Property
These Terms grant you only a limited right to use the Service during the term of these Terms and the applicable licenses. They do not transfer or assign any ownership rights in the Service. All rights, title, and interest in the Service, including but not limited to copyrights, patents, trade secrets, and other intellectual property, remain exclusively with us. Any services provided under these Terms, along with any related data, content, or materials created in connection with such services, and all associated rights, shall remain our property or that of third-party licensors. We retain all rights not expressly granted to you under these Terms.

You acknowledge that the Service includes proprietary content, information, and materials protected by intellectual property and other applicable laws. You agree not to use, copy, or distribute such proprietary elements in any manner other than as expressly allowed through your authorized use of the Service. No part of the Service may be reproduced, in whole or in part, in any form or by any means, unless explicitly permitted.

License Terms

Subject to your full compliance with these Terms, and without limiting any other conditions contained herein, we grant you a personal, limited, non-exclusive, revocable, and non-transferable license, which does not include the right to sublicense, to:

use the Service strictly for your own personal, non-commercial purposes; and
download, install, and run a single copy of the Application on devices you own or control, provided such use is solely for your personal, non-commercial benefit.

You acknowledge that the Service (including any copy of the Application installed on your device) is made available under license and is not sold to you. All rights, title, and interests in and to the Service, including but not limited to intellectual property rights such as copyrights, patents, trademarks, trade secrets, and related protections, remain with us or our licensors. Even after installation, we retain ownership of all copies of the Application. You agree not to remove, obscure, or alter any proprietary notices, including copyright or trademark legends, contained in the Service. Except as expressly stated herein, no rights are granted to you, and all rights not explicitly provided remain reserved.

Restrictions on Use
You agree that you will not, directly or indirectly:

copy, reproduce, alter, adapt, translate, or create derivative works based on the Service or any portion thereof;
sell, rent, lease, sublicense, loan, distribute, transfer, assign, or otherwise exploit the Service or any of its components for commercial purposes;
make the Service accessible to multiple users by any means, including uploading it to a file-sharing platform, placing it on a hosting service, or enabling access across a network that allows simultaneous use on multiple devices;
disassemble, decompile, reverse engineer, or attempt to derive the source code of any component of the Service, nor authorize or assist any third party to do so, except where expressly permitted by applicable law;
use the Service in order to design, develop, or operate a competing or substantially similar service;
scrape, harvest, or systematically collect information or content from the Service, including through automated tools such as spiders, bots, crawlers, or any similar data-gathering methods, or create permanent databases of content extracted from the Service;
misuse the Service in any way, including but not limited to overloading or impairing network capacity, attempting unauthorized access, or otherwise interfering with normal operation; or
use the Service for unlawful purposes, including harassment, defamation, stalking, threats, abuse, or any other conduct that violates the rights of others.

Updates and Maintenance
We are under no obligation to provide maintenance, technical support, specific content, or continued availability of the Service. From time to time, we may, at our discretion, provide updates, enhancements, or new versions of the Service. We may also temporarily suspend or permanently discontinue access. Updates or upgrades may be installed automatically on your device, and by using the Service you consent to such updates. Unless accompanied by a separate license agreement, these Terms will govern all such updates or upgrades. You agree that we are not liable for any interruptions, modifications, or discontinuations of the Service.

Termination of License
The license granted to you will remain effective until terminated by either you or us. You may terminate it at any time by permanently deleting and destroying all copies of the Service in your possession or control. Without prejudice to other remedies, this license will automatically terminate without notice if you fail to comply with any provision of these Terms. Upon termination, you must immediately cease all use of the Service and delete all copies in your possession. Certain obligations in these Terms, those that by their nature should survive termination, or are expressly stated as continuing, will remain in force.

Export Compliance
You represent and warrant that you will not use, transport, export, or re-export the Service in violation of any applicable export or technology control laws or regulations of the United Kingdom or other jurisdictions. This includes, without limitation, restrictions on exporting the Service to countries subject to U.K. embargoes or to individuals or entities appearing in the U.K. Government Denied Persons or Entity Lists. You further confirm that you are not located in any restricted country, nor are you identified on any such restricted list.

User Content

Responsibility for User Content; License
When using the Service, you may create or provide content (“User Content”). User Content includes, without limitation, text, audio messages, subject related problems, photographs, videos, data, information, and any other materials you submit or that are automatically transmitted through the Service. For example, photos or videos of problems you upload, or those automatically captured during your use of the Service, qualify as User Content.

You are solely responsible for all User Content you provide, including ensuring compliance with all applicable laws. You agree not to submit any content that is defamatory, false, abusive, obscene, offensive, sexually explicit, threatening, harassing, racially or ethnically offensive, illegal, or otherwise violates the rights of others (including intellectual property, privacy, or publicity rights).

By submitting User Content, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, non-exclusive, transferable license (with the right to sublicense) to use such content in any manner and media now known or later developed. This includes, but is not limited to, reproducing, distributing, transmitting, publicly performing or displaying, modifying, creating derivative works, incorporating into other works, and otherwise exploiting the content commercially or non-commercially. You waive any claims to moral rights or rights of attribution in connection with such content.

Without limiting the generality of the foregoing, all photos and videos you provide (or that are automatically submitted through the Service, such as images of problems and solutions) are considered User Content and subject to this license.

Your Representations and Warranties
You represent and warrant that:

You either own the User Content you submit or have obtained the necessary licenses, rights, or consents to do so.
Your User Content, and our use of it under these Terms, does not infringe, misappropriate, or violate the rights of any third party, including copyrights, trademarks, moral rights, or publicity rights.
You have secured all necessary rights to allow us to reproduce, distribute, perform, display, and otherwise exploit your User Content as outlined in these Terms.
Your User Content does not contain obscene, pornographic, defamatory, harassing, or otherwise unlawful material.

Examples of Prohibited User Content
The following are examples of User Content that is not permitted:

Content that promotes racism, hatred, bigotry, or physical harm toward any group or individual.
Harassing, threatening, or abusive content.
Junk mail, chain letters, or unsolicited “spam.”
Content that promotes illegal activity or otherwise obscene, defamatory, or libelous conduct.
Commercial or promotional content submitted without our authorization.

Monitoring and Enforcement
We do not assume responsibility for user conduct or for monitoring content on the Service. Use of the Service is at your own risk. If you encounter material that you believe is offensive, hateful, harassing, or otherwise prohibited, you may contact us at legal@InstantTutor.app. For intellectual property-related complaints, please see Section 10 (“Copyright Infringement”).

User Submissions
Any questions, comments, feedback, ideas, suggestions, bug reports, or other communications you provide to us regarding the Service (“Submissions”) are deemed non-confidential. You agree that all rights in such Submissions belong exclusively to InstantTutor, and you hereby assign those rights to us. We may use, reproduce, modify, publish, distribute, or otherwise exploit Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Prohibited Activities

When using the Service, you agree not to engage in any of the following activities. These examples are illustrative and not exhaustive:

Impersonation: Pretending to be another individual or misrepresenting your identity, affiliation, or authority.
Unlawful Use: Accessing or using the Service for any illegal purpose, or in a manner that violates applicable laws, regulations, or third-party rights.
Unlawful Content: Uploading, transmitting, or sharing data, materials, or information that is defamatory, libelous, obscene, fraudulent, misleading, infringing upon the intellectual property or ownership rights of others, or otherwise unlawful.
Malicious Code: Introducing or distributing viruses, worms, malware, spyware, or any other harmful or disruptive software or code.
Tampering: Modifying, reverse-engineering, decompiling, disassembling, or otherwise attempting to manipulate or derive the source code of the Service.
Interference: Disrupting or interfering with the functionality, security, or performance of the Service, its servers, or networks connected to the Service.

We reserve the right to investigate and take appropriate action, including suspension or termination of your access, if you violate these prohibitions.

AI Accuracy

Please note that the Service uses artificial intelligence technologies to generate responses. These models work by analysing your request and predicting the words, numbers, or phrases most likely to follow. Because this process is based on statistical patterns rather than verified facts, the responses provided may sometimes be incomplete, imprecise, or incorrect.

Accordingly, YOU SHOULD NOT RELY SOLELY ON THE FACTUAL ACCURACY OR COMPLETENESS OF ANY AI-GENERATED OUTPUT. The content provided by the Service is intended to support learning and understanding, but it should not be considered a substitute for independent judgment, professional advice, or authoritative sources.

Copyright Infringement

We comply with all applicable copyright laws and respect the intellectual property rights of others. If you believe that any copyright-protected material has been posted, shared, or made available on the Service without proper authorisation, you may file a copyright infringement notice with us. Upon receipt of a valid notification, we will review the claim and, where appropriate, remove or disable access to the infringing content.

To submit a copyright claim, please include the following information:

Identity of the copyright holder (or authorised representative), including full name and current contact details (“Notifying Party”).
Description of the copyrighted material claimed to have been infringed, along with specific details that allow us to locate the material on the Service.
A good-faith statement from the Notifying Party confirming that, in their sincere belief, the identified material is being made available unlawfully through the Service or network.
Evidence of prior request, showing that the Notifying Party has previously attempted to contact the content provider directly or, alternatively, that the content provider could not be identified.
Confirmation of authority, stating that the Notifying Party is the rights holder or is duly authorized to act on behalf of the rights holder.
Electronic Signature of the Notifying Party.

Submit claim to legal@InstantTutor.app.

Privacy and Security

Claims or inquiries related to privacy can be submitted to privacy@InstantTutor.app.

Protecting your privacy and safeguarding your personal data is a priority for us. Details about how we collect, process, and use personal information are set out in our Privacy Policy (InstantTutor.app/privacy-policy). We encourage you to review it carefully and understand the choices available to you regarding the handling of your personal data. By using the Service, you acknowledge and consent to the collection and use of certain personal information about you and your activity on the Service, as described in our Privacy Policy and in compliance with applicable data protection laws and regulations.

In addition to the commitments outlined in the Privacy Policy, you agree to the following:

Respect the privacy of others.

Do not collect content or information about other users without authorisation, including by automated tools such as bots, crawlers, or scrapers.

Do not disclose another person’s personal information (such as addresses, telephone numbers, email addresses, photographs, payment card details, or other identifying data) without their consent.

Do not provide false or misleading personal information, and do not create accounts on behalf of another person without their explicit permission.

NO WARRANTY

YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

We make no representations and expressly disclaim all responsibility and liability regarding:

the accuracy, completeness, availability, timeliness, security, or reliability of the Service or any content made available through it;
any damage to your devices, loss of data, or other harm that may result from accessing or using the Service;
the deletion, failure to store, or failure to transmit any content, communications, or data within the Service; or
whether the Service will meet your specific requirements or operate without interruptions, errors, or security vulnerabilities.

No advice or information, whether provided orally or in writing by us or our representatives, shall create any warranty unless expressly set out in these Terms. Without limiting the generality of the foregoing, WE PROVIDE NO WARRANTY AS TO THE RESULTS YOU MAY OBTAIN FROM USING THE SERVICE, AND YOU HEREBY RELEASE US FROM ANY LIABILITY ARISING FROM SUCH USE.

YOU UNDERSTAND AND AGREE THAT ANY MATERIALS OR INFORMATION ACCESSED THROUGH THE SERVICE ARE OBTAINED AT YOUR OWN DISCRETION AND RISK. WE WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR DEVICE, LOSS OR CORRUPTION OF DATA, OR OTHER HARM RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE.

Translations
Some portions of the Service may include translations powered by OpenAI. OPEN AI DISCLAIMS ALL WARRANTIES RELATING TO SUCH TRANSLATIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF ACCURACY, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Translations are provided solely for your convenience. While reasonable efforts are made to provide accurate translations, automated translation tools are inherently imperfect and are not intended to replace professional human translators. Translations are provided “as is,” and we make no guarantees as to their correctness, completeness, or reliability. Certain content (such as images, videos, or interactive media) may not translate accurately due to software limitations.

In the event of any discrepancy between translated versions and the original English version of the Service, the English version shall prevail. The English version is the official text for purposes of interpretation, compliance, and enforcement.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, SUBSIDIARIES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS SHALL BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF USE, LOSS OF ANTICIPATED SAVINGS, WASTED EXPENDITURE, COSTS OF PROCURING SUBSTITUTE GOODS OR SERVICES, LOSS OF GOODWILL, OR OTHER NON-MONETARY LOSSES, ARISING FROM OR RELATED TO:

YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICE;
THE ACTIONS, OMISSIONS, OR CONTENT OF ANY THIRD PARTY IN CONNECTION WITH THE SERVICE;
ANY CONTENT OR INFORMATION OBTAINED THROUGH THE SERVICE, OR RELIANCE ON THE SERVICE OR ANY PART OF IT; OR
UNAUTHORIZED ACCESS TO, OR ALTERATION, USE, OR LOSS OF, ANY MATERIAL OR CONTENT,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER WE WERE AWARE, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE ABOVE, YOU AGREE THAT OUR AGGREGATE LIABILITY TO YOU, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US, IF ANY, FOR ACCESS TO OR USE OF THE SERVICE.

CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS YOU MAY HAVE AS A CONSUMER THAT CANNOT BE WAIVED OR OVERRIDDEN BY CONTRACT.

Indemnity

You agree to defend, indemnify, and hold harmless InstantTutor, together with our affiliates, subsidiaries, partners, officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) brought by a third party and arising from or related to:

your breach of these Terms;
your violation of any applicable law or regulation; or
your infringement of the rights of any third party.

Nothing in these Terms shall operate to exclude or limit your liability in respect of any indemnities you provide under this section.

Entire Agreement

These Terms, together with any additional terms applicable within the Service and any documents expressly incorporated by reference (including our Privacy Policy InstantTutor.app/privacy-policy), constitute the full and final agreement between you and InstantTutor regarding the subject matter herein. They replace and supersede all prior agreements, discussions, or understandings, whether written or oral, relating to the same subject matter.

Waiver and Severability

Our failure not to enforce any provision or right under these Terms shall not be considered a waiver of that provision or right, nor shall it prevent us from exercising or enforcing it at a later time. If any provision of these Terms is found by a court or other body of competent jurisdiction to be invalid, unlawful, or unenforceable for any reason, the remaining provisions shall continue in full force and effect.

Governing Law and Resolution of Disputes

These Terms, and any dispute, claim, or cause of action arising out of or relating to them, shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any conflict of law principles. Any legal proceedings relating to these Terms shall be brought exclusively before the courts located in London, England. By using the Service, you consent to the jurisdiction and venue of such courts and waive any objection based on inconvenient forum.

YOU AGREE THAT ANY CLAIMS AGAINST INSTANTTUTOR MUST BE PURSUED IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Assignment

We reserve the right to assign or transfer these Terms and/or our Privacy Policy, in whole or in part, to any third party at any time, with or without notice or your consent. You may not assign or delegate any of your rights or obligations under these Terms without our prior written approval, and any attempted assignment or delegation made without such consent shall be null and void.

Termination

We reserve the right, at our sole discretion, to discontinue the Service in whole or in part, or to suspend, restrict, modify, or disable access to the Service at any time and without prior notice. In addition, we may terminate or suspend your individual access to the Service at any time and for any reason.

We shall not be liable for any removal of, or restriction on access to, the Service or any portion of it. We may also impose usage or access limits at our discretion, without notice and without liability.

Upon termination of the Service, or any portion of it, your license to use the Service (or the applicable portion) will immediately and automatically end. In such cases, INSTANTTUTOR SHALL HAVE NO OBLIGATION TO ISSUE REFUNDS OR PROVIDE ANY OTHER FORM OF COMPENSATION IN CONNECTION WITH THE DISCONTINUATION.

Provisions of these Terms which by their nature are intended to survive termination, including but not limited to those relating to intellectual property, disclaimers, limitations of liability, and indemnity, shall remain in effect even after termination.

Contact

The Service is operated by InstantTutor Ltd. If you have any questions or concerns regarding these Terms, you can reach us by email at info@InstantTutor.app.

AI Chat Service and Communciation

By using the AI Tutor, you agree to communicate respectfully and appropriately. You must not use offensive or abusive language, nor engage in conversations that fall outside the scope of the academic topics for which support is being sought.

Teachers and Tutors
If you are a teacher, tutor, or otherwise using the InstantTutor application to leave messages or communicate with parents or students, you agree to:

Ensure all communications remain professional, respectful, and aligned with the standards of conduct expected within a school environment.
Keep all interactions strictly related to the academic subject matter or questions at hand.
Avoid sharing personal opinions, unrelated commentary, or inappropriate content of any kind.
Follow safeguarding best practices and exercise appropriate professional boundaries at all times.
Not request or disclose any personally identifiable information (such as home address, personal phone number, private email address, passwords, or other sensitive data).

Violating these guidelines may result in the suspension or termination of your account.

Age Restrictions
The Tutor Chat service is not available to users under the age of 13. If you are 13 years of age or older but have not yet reached the legal age to enter into a binding agreement (in many regions, this is 18 years old), a parent or legal guardian must review and accept these Terms on your behalf before you use the AI Tutor or provide any information to us.

Age Restriction

If you are under 13 years old, you are not permitted to use the Tutor Chat service. If you are 13 years of age or older, but not of legal age to form a binding contract (in many places, this is 18 years old), then you must get your parent or guardian to read these terms and agree to them for you, before you ask the AI Tutor any questions or provide any information to us.

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